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Privacy Policy

Last Updated: January 1, 2026

AirportLostAndFound.com (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you access or use our website, services, forms, or communications (collectively, the “Site”).

By using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personally identifiable information (“Personal Data”) that you voluntarily provide, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Travel or lost-property related details

  • Uploaded images, descriptions, or documents

  • Any other information you choose to submit

Automatically Collected Information

When you access the Site, we may automatically collect certain non-identifying technical information such as:

  • IP address

  • Browser type

  • Device and operating system

  • Pages visited and timestamps

This information is used for security, analytics, and service improvement.

2. Legal Bases for Processing (GDPR)

For users located in the European Economic Area (EEA) or the United Kingdom, we process Personal Data based on one or more of the following legal grounds:

  • Your consent

  • Performance of a service requested by you

  • Compliance with legal obligations

  • Our legitimate interests in operating, securing, and improving the Site

3. How We Use Your Information

We may use the information we collect to:

  • Provide and operate our services

  • Process submissions and transactions

  • Respond to customer service requests

  • Improve functionality, usability, and performance

  • Communicate service-related information

  • Maintain security and prevent fraud

  • Comply with applicable laws and regulations

We do not sell Personal Data.

4. Data Sharing & Third Parties

We may share limited Personal Data only:

  • With trusted service providers who assist in operating the Site (under confidentiality obligations)

  • To comply with legal requirements or lawful requests

  • To protect our rights, users, or the public

We do not sell, rent, or trade Personal Data to third parties.

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards, including:

  • SSL encryption

  • Secure servers and access controls

  • Malware and vulnerability monitoring

Despite these measures, no method of transmission or storage is completely secure. Use of the Site is at your own risk.

All payment transactions are processed through third-party payment gateways. We do not store or process payment card information on our servers.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember user preferences

  • Improve Site performance

  • Analyze aggregate Site traffic and usage

You may disable cookies through your browser settings. Disabling cookies may limit certain features of the Site, but core services may remain available.

7. Your Privacy Rights (GDPR & CCPA)

GDPR Rights (EEA / UK Residents)

You have the right to:

  • Access your Personal Data

  • Request correction or deletion

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

CCPA Rights (California Residents)

You have the right to:

  • Know what Personal Data is collected

  • Request deletion of your Personal Data

  • Opt out of the sale of Personal Data (we do not sell data)

  • Not be discriminated against for exercising your rights

Requests may be submitted using the contact information below. Identity verification may be required.

8. Data Retention

We retain Personal Data only for as long as reasonably necessary to:

  • Provide our services

  • Fulfill the purposes outlined in this Privacy Policy

  • Comply with legal, accounting, or regulatory requirements

9. Service Scope & Third-Party Context

AirportLostAndFound.com operates as an independent online service that assists users with lost-property inquiries.

  • We are not owned by, operated by, or formally partnered with airports, airlines, transportation authorities, or government agencies.

  • References to airports, airlines, or third-party entities are descriptive only and do not imply endorsement or affiliation.

  • Such entities do not control, manage, or assume responsibility for our services, data handling, or communications.

10. No Guarantees or Outcome Assurances

  • Submission of information does not guarantee the recovery, location, or return of lost property.

  • Any references to prior recoveries, examples, or success stories are illustrative only and are not indicative of future outcomes.

  • Results depend on third-party actions and circumstances beyond our control.

11. Children’s Privacy (COPPA)

Our services are not directed to children under the age of 13. We do not knowingly collect Personal Data from children under 13. If such information is identified, it will be deleted promptly.

12. Limitation of Liability

To the maximum extent permitted by law:

  • We disclaim all liability for actions or omissions of airports, airlines, government agencies, or other third parties.

  • We are not responsible for lost property, delayed responses, incorrect information, or unsuccessful outcomes.

  • Use of the Site and services is at your own risk.

13. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site constitutes acceptance of the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact:

AirportLostAndFound.com
📧 [email protected]