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  • Finding lost property: what is the process ?
    • Today finding lost property is far easier than ever before thanks to AirportLostAndFound.com. When you submit your claim online we will post it on our database and keep it public for over 360 days. Members may also upload photographs of lost property that they loose or find and provide detailed descriptions for our database so others can identify your property rapidly and more accurately than ever before.
  • What is a Unique ID?
    • A Unique ID is a number given to you as a reference/identity number when you file your lost property. We use this number as a replacement for your name when showing the latest reports processing on AirportLostandFound.com™. This number is designed to keep your personal information private, protecting your identity from the public; as well as to help identify you and your lost belongings in our database system.
  • How do you find lost items so quickly?
    • Posting a lost property claim will make it available for access by public transport Employees, Attendants and Security, as well as Airport Restaurants, Shops, Taxi and Train/Bus transportation in the area where your item was reported missing. It is extremely important to cover every angle. Realistically, transportation terminals such as airport atmospheres too railway terminal hubs such as Amtraks' are always crowded and hectic; people are trying to catch either their flight or train, parents are trying to keep their children under control, or sometimes, a combination of the three. When a person finds a lost item, typically they will hang on to it thinking they will hand it to a public transport employee such as an airport employee or airline attendant when they find one, or have the chance to search for one. However, in the mix of all the stimulation an airport brings to one's environment, people tend to forget. It’s not until they are already on their flight or landing at their flight's designated airport when realization kicks in. They are then forced to return the lost item to the airline they are flying, or to the airport in which they just landed. However with our system, all of these bases are covered to make sure that the lost item is safely recovered and does not slip through the cracks!
  • What happens if my item is not found immediately?
    • If an immediate match is not found, we will keep your inquiry in our database until we find it. The online listing will take place for approximately 360 days after we receive the lost item report.
  • What can I do to help increase the chances of finding my item?
    • Please provide detailed, accurate descriptions on the Lost Item Report Form. If possible, gather the descriptive information about the item(s) prior to filling out the form and be sure to include any and all identifiable details to help in our search. Please enter the information just as it appears on the item. Also, be sure to include the flight date and flight number reflecting when your item(s) were lost. You may also provide additional information in both the "description" field, as well as the "additional information" area. We also ask that you file your report within 15 days of your item becoming lost. Reports filed after 15 days have a decreased chance of item recovery.
  • My lost item is electronic and has a data plan associated to it. Should I turn it off?
    • Yes. You should immediately deactivate any associated data plans for your own protection. We recommend that you leave call service activated on phones for a period of two weeks to assist in our search and verification process.
  • My lost item is REALLY important, is there someone that I can call to look a little harder?
    • We understand that every lost item is very important to each individual. Please be assured that we take each lost item report submitted online very seriously.
  • If I don’t live close by how will I get my lost property back?
    • It's very simple - once someone contacts you that your property has been found, you will arrange with them to send it to you. We know that airports are often launch pads for far-off destinations so, no matter whether you are now (just down the road or on the other side of the globe), a courier service can quickly and cheaply reunite you with your property.