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Lost Property Detail

Browse Claims
Property Lost: 2 checked in bags
Lost Place: Airline Terminal/Gate,Connecting Flight
Lost Country: Dominican Republic
Flight Number: DM 1793 Arajet
Lost Date: Jul 08,2024
Lost Time: 15:0:00
Location Details: We flew from CartagenaColombia to CancunMexico flight1: DM 1802 and flight2: DM 1793 via Santo DomingoDominican Republic with the Airline Arajet from Dom.Rep.Our luggage did not arrived Cancun. It is hanging still in Santo Domingo. But the airline does not help further. We claimed in Cancun. I will attache the forms. I contact several times the airline and also lost and found in Cancun. But no response. Now is the second day and no answers. The problem is we are flying home to Germany tomorrow. What can we do to get our suitcases back It is very important for us Please help us.
Additional Information: My bag is a mix of bag and rucksack but with wheels and handle. The straps are hidden in a outside pocket with zip. The color is black fabric and it has a red strap arround. The brand is Mountain Warehouse. The weight is 18 kg. It is locked with a little black number lock .Inside are all my personal belongings. A medicine bag very important with medicine, repellent, other cosmetics..... My clothes are packed in extra bags with zips, black and grey with mesh, also the medicine bag. In the clothes bags are t shirts and longsleeve from New Zealand with Kiwi on it and fern. Also a jacket from Panama from indigenas. There are also a stinger suit, 2 knee braces. Sandals in a black shoe bag, songs... also a black toiletries bag. Then special nature medicine called Sangre de Drago. 6 little bottles with 60 ml for my mum :- ....Salsas de Mxico and lots of other little stuff in a plastic bag with a little cat in it. The bag of my husband is a bag with handles and 2 wheels. Color is wash-blue and from a kind of fabric. Weight 19 kg. It should have a blue strap arround. It is also locked with a little blue number lock . Inside his clothes, a pac save little travel Lock-bag olive green with steel mesh inside, Colombian Rum Ron Medellin 5 aos, a wall hanging handmade, yellow with an colourful Jaguar on it. Little presents, like chicken us toys and cars, his medicine, black rain jacket...a grey toiletries bag and and. We are so sad it has a big meaning for us. A six and a half month travel memories from New Zealand and Centro and South America.

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