| Location Details: |
Glasgow Airport when I checked it into my flight from Glasgow to Munich via Amsterdam. Flight ref. KL0934. My connection was cancelled and I was booked on another flight the following day ref. LH2305. I needed to get to destination quicker so made alternative arrangements. I didnt have time to change my bag to my new flight, the check in staff at Schipol informed me my bag would still go on flight LH2305. When I arrived at airport to pick up I was told my bag hadnt been on the flight. My booking was with KLM and they rebooked my connection with Lufthansa. Neither company are claiming responsibility. I cant file a missing claim on Lufthansa website like they want me to do as I dont have a boarding pass as I didnt take the flight. Can you please help. Thank you. |
