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Lost Property Detail

Browse Claims
Property Lost: My NEXUS card folder Eva Dolan customer desk
Lost Place: Airline Terminal/Gate
Lost Country: Canada
Lost Airlines: Air Canada
Flight Number: AC 120 and AC 800
Lost Date: Sep 01,2021
Lost Time: 11:25:00
Location Details: Last seen: At the Customer Service desk in Air Canadas domestic terminal. Approx 11.30 a.m.I missed the flight because of the chaos in the Air Canada departure area and an agent was looking for alternate flights for me. Crowds of people and baggage and children all trying to figure out where to go. Very crowded and not enough ground staff to help or direct people to check in or bag drop or get luggage labels etc.I gave my passport to the desk agent with the NEXUS card inside its cover in my passport and when my passport was returned to me, the NEXUS card was missing. I discovered this when being wheeled to the airport exit to catch a taxi home.I needed a wheelchair at airports. I was to fly to Toronto connecting to another AC flight to Dublin, Ireland.
Additional Information: I went to Ireland because my young brother tel me to say he had just been diagnosed with a terminal disease.He has Motor Neurone disease ALS is the name here in Canada.This trip was very emotional for me as he is my only sibling.I returned to my home in Vancouver on September 26. via Air Canada.Thank you for any help you can give me.

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