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Lost Property Detail

Browse Claims
Property Lost: iPhone SE. 300 cash. PRIME CROSSBODY - Bum bag
Lost Place: Security Check In
Lost Country: Vietnam
Lost Airlines: Vietnam Airlines
Flight Number: VN51
Lost Date: Jan 20,2020
Lost Time: 12:10:00
Location Details: Security checks - X-ray machine before Gate 24
Additional Information: As I was about to board plane, I was stopped hurriedly escorted back into airport by staff telling me to hurry up and run towards an undisclosed destination 8 or 9 gates away from my boarding gate.After catching up with the Vietnam Airlines staff I was then passed through to a room situated on the other side of security checks. Inside I was asked what was in a suitcase that was presented to me. It turned out not to be my suitcase and a mistake on their part. I was then told I could return to my gate.Concerned about missing my flight I asked the staff member to get me back to my gate, he said yes and walked me back only to the security checks and baggage X-ray. After explaining that Id already been through all the checks and was literally boarding before I was rushed back due to Vietnam Air mistake and even purchased duty free that I didnt need to go through it again, with only minutes to catch flight.Very unhelpful staff made me repeat security which resulted in my bag containing phone cash left on X-ray machine.

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